Shopping Questions

Rewards Program

• Earning Your Points
• Using Your Points / Choosing How Many Points To Apply
• Tracking Your Points
• Negative Point Balance
• Returning / Cancelling An Item
• Using Promotion Codes / Site Credit

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Returns & Refunds

• Canceling Your Purchase
• Our Return Policy
• Returning Your Order
• Refunds
• Exchanges
• Faulty Products

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Shipping

• Shipping Times & Costs
• Tracking Your Order
• Taxes & Duties
• Package Insurance

Payments

• Payment Methods
• Accepted Currencies
• Site Credit
• Promotions
• Multiple Credit Cards
• Changing Your Credit Card Details

Affirm

• What Is Affirm?
• How Affirm Works
• How Do I Apply For Financing With Affirm?
• Can I use Affirm to purchase preorder or trunkshow items?
• Why can’t customers outside the US pay with Affirm?
• Can I use Affirm on more than one order?