Moda Operandi takes pride in delivering your items to you in pristine condition along with branded packaging. As much as we would love to, we cannot hand deliver every order to every customer, so we leave the delivery in the hands of our trusted delivery partners. Moda Operandi insures every package against theft and accidental damage while in transit, until it is delivered to your specified address. Once the package is delivered, we are no longer responsible for your purchase. If your box is damaged upon arrival, we recommend that you refuse the delivery and contact us right away. If your order is damaged after receiving your order, please also contact us right away so we are able to assist you as best as possible at firstname.lastname@example.org, or 1 (800) 707-9898 or +1 (212) 729-0984.