Refunds

Once your return is processed, a refund will be issued to the original payment method or as store credit to your Moda Operandi account. You should see the refund on your bank statement within five (5) business days, depending on your financial institution. Please note we are only able to refund the original card(s) used to place the order. If you used two (2) different cards to purchase a trunkshow item, you will be refunded in the original form of payment.

If your package was shipped to the US or Canada, all sales taxes and duties will be refunded automatically. Outside the US and Canada, customs duties and sales taxes are non-refundable through Moda Operandi. We suggest contacting your local customs bureau directly, as they may be able to assist you in recovering these funds. Please note that Moda Operandi does not refund the cost of outbound shipping.

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