Follow the steps below to receive your complimentary return shipping label for eligible items. If your item is marked 'final sale' and you are in the UK or EU, or have any questions, please contact us at care@modaoperandi.com and we will gladly assist you.
1. VISIT OUR SITE
Go to modaoperandi.com and sign into your account
If you placed your order as a guest, then go to modaoperandi.com/request-return and enter your order number and the email address for the order to start your return.
2. BEGIN RETURN REQUEST
Hover over your name in the upper right corner, click on ORDER HISTORY, and select the order with the item(s) you want to return. Please skip this step if you checked out as a guest, as this does not apply to guest returns.
3. GENERATE A LABEL
Click RETURN REQUEST, select each item you’d like to return, and choose a reason. Follow the prompts to complete the process and receive your label.
4. COMPLETE RETURN
Place each item you're returning with all original packaging inside the box. Print and attach your return label to the outside of your box. International orders must include 3 copies of the commercial invoices of the Products being returned. This is to prevent any delays with clearing international customs.
You will also receive a “Return Requested” email confirmation with a copy of the return shipping label, instructions on how to properly return your items, and international commercial invoices (where applicable) attached.
Please note that our free return shipping does not apply to items returned to us from countries other than the country to where they were originally shipped, or to returns that do not use the appropriate return shipping label that we provide.
Please also note that Moda Operandi may not accept liability for any Products or other goods returned to us outside our own return labels.
For further assistance, please contact Customer Care at care@modaoperandi.com or +1-800-707-9898 or (212) 729-0984 .