Subject to certain exceptions noted below, we are pleased to accept timely returns of new and unused products within 28 days from the date that the order was delivered to you for full-priced items, or within 14 days from the date that the order was delivered to you for discounted products or products purchased with a promotion.
The following items and sales are considered Final Sale, and no returns, refunds, or exchanges will be accepted for these items, except in certain circumstances in jurisdictions where returns, exchanges, or refunds are required by law, such as for customers in the United Kingdom and the European Union.
- Fine Jewelry
- Customized items
- Vintage items
- Books
- Housewares
- Cosmetics, Skincare, and Fragrances
- Hosiery / Lingerie
- Fur coats, vests, gillets, and stoles
- Exotic leathers
- Wedding dresses
- Special Order Items
- Items subject to a markdown (which does not include reductions in price solely because of a Promotion)
- Items indicated as “final sale”
For further assistance, please contact Client Services at care@modaoperandi.com or 1 800-707-9898.