Returns are free & easy! We provide complimentary return shipping for full refunds on most items within 28 days of your order’s delivery date, including for Trunkshow items. (Items purchased for the December holidays through December 24, 2018 are eligible for an extended return window beyond 28 days, through January 9, 2019.)
Items must be returned with their original tags and packaging intact. Items not eligible for return will be noted as such on the product page. *Swimwear and some Home items (like books) have specific return specifications outlined below.
To make a return, simply place the item you would like to return in the original packaging or a new UPS box and use the pre-paid UPS return label included in your package (you can also print a return shipping label in your Account Center).
To process a return and/or print a new return shipping label:
- Sign in to your Moda Operandi customer account and select Order History in your Account Center
- Click Request Return next to the order containing the item you’d like to return
- Select the items you’re returning and click Submit Request
- Attach your pre-paid return shipping label to the original packaging or a UPS-provided box. You can drop the item at any UPS location or schedule a courier to pick up the item from the comfort of your home.
- Please note, customers outside the U.S. must include any and all commercial invoices (included with your return label) for items being returned.
For further assistance, please contact Client Services at firstname.lastname@example.org or 1-800-707-9898
*Please note, hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable. Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
Home items must be returned with their original packaging intact, including shrink wrap on books.