Our Return Policy

Our Return Policy

Moda Operandi offers complimentary return shipping for items eligible for return in accordance with this Return Policy. Subject to certain conditions and exceptions explained below in this Return Policy, and without prejudice to your rights under applicable law, and unless otherwise expressly indicated on a Product’s detail page at the time of purchase, we are pleased to accept timely returns of certain new and unused Products, as follows:


Full Price: Products purchased at full price are eligible for return for a full refund within 28 days from the date that the Product was delivered to you.
Promotions: Products that are purchased with a Promotion are eligible for return for a full refund within 14 days from the date that the Product was delivered to you.


Markdowns: Products purchased at a discount (other than with a Promotion) or on markdown are eligible for return for site credit within 14 days from the date that the Product was delivered to you.


Final Sale: Products purchased on final sale (as further described below) are not eligible for return or a refund.
Pre-orders placed across multiple cards will be refunded to the same cards used, regardless of the cards being removed from the site, cards expiring, or updated card information.

Your Products must be returned in new and unworn condition, the original packaging, including any boxes, hangers, garment bags, protective coverings in place, and other signature packaging materials, including Moda Operandi and designer hanging tags. Other designer packaging such as belts, dust bags, authenticity cards, and leather tags must all be included where provided. All bikini bottoms should be returned with the original liner in tact. Moda Operandi reserves the right to decline any return without proper sanitary lining. If your order did not include the proper packaging please email CARE@MODAOPERANDI.COM

Any returned Products which are worn, used, washed, damaged, do not include the packaging materials, soiled, or altered may not be accepted and refunds or credits will not be issued for such returns. If you are resident in the UK or European Union exercising your right to cancel any time up to 14 days from the day after the date after delivery (the "cooling off period"), we may make deductions from any refund due to your use of, or damage to, the Products ("Deductions"). Refunds or credits will not be processed until the items are returned and inspected by Moda. Refunds are generally processed within 4-6 weeks of when the returned item is received at our warehouse, subject to any shorter refund period which is mandated by applicable law.

For orders within the United States, any shipping or gift wrapping charges are non-refundable.

For international orders, the costs of gift wrapping, shipping and any import taxes and duties paid are non-refundable. If you are resident in the UK or European Union exercising your right to cancel within the cooling off period, we will repay all amounts you pay except for any Deductions and any additional costs you pay for non-standard shipping.

Moda Operandi monitors the number and condition of Products returned and orders cancelled by customers. Repeated returns or cancellations or violations of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Moda Operandi account or future orders being refused.

Shoes

Shoes must be tried on over a carpeted surface to prevent any scratches to the soles. All shoes must be returned in their original shoe box. Shoes returned without the original box, a damaged box, or marked soles may not be accepted and will be returned to you, and if you are resident in the UK or European Union exercising your right to cancel within the cooling off period, then we may make Deductions.

Faulty Products

Products that are received damaged or become damaged by a manufacturing fault within six (6) months of purchase are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. Moda will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.

Damaged or faulty Products will be replaced or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item. If a Product cannot be replaced or repaired, you are entitled to a full refund within the six (6) month period.

For UK and European Union residents, the above policy on faulty products does not affect your legal rights where products are faulty or otherwise not in conformance with the contract between us.

 

Fine Jewelry


Moda will endeavor to repair or replace, at our option and no cost to you, a Fine Jewelry Product that is delivered to you damaged or found to be faulty within 30 days from delivery to you. After 30 days from delivery to you, if a Fine Jewelry Product is or becomes damaged for any reason, please reach out to us and let us know, and we will endeavor to work with you to facilitate a suitable repair or replacement option, at your cost. This does not affect your statutory rights.
Please note that Moda’s efforts to repair or replace a Fine Jewelry Product does not extend or modify any item’s eligibility for a return or refund. If Moda elects to provide you with a full or partial refund in connection with a faulty Fine Jewelry Product, Moda may, in its discretion, provide such refund in the form of site credit.


Late Returns

At the discretion of Moda Operandi, any Product returned outside of the deadline for returns may not be accepted or only accepted for site credit.

Product Colors

We have made every effort possible to ensure the colors are displayed as accurately as possible. Moda cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item please contact CARE@MODAOPERANDI.COM prior to placing your order.

Final Sale — Items Not Eligible for Return or Refund

All Products that are (i) considered Final Sale as listed below on our Shopping Sale FAQ page), or (ii) otherwise indicated as “final sale”, are not eligible to be returned, exchanged, or refunded, except in certain circumstances in jurisdictions where we may be required to accept returns, exchanges, or refunds by law, such as for customers in the UK and the European Union.
 Fine Jewelry
 Customized items
 Vintage items
 Books
 Housewares
 Cosmetics, Skincare, and Fragrances
 Hosiery / Lingerie
 Fur coats, vests, gillets, and stoles
 Exotic leathers
 Wedding dresses
 Special Order Items
 Items indicated as “final sale”


If you return or send to Moda any Product that is not eligible for return or refund in accordance with these Terms and Conditions (including, but not limited to items considered Final Sale), any Product that is not listed on the return authorization from Moda in respect of the respective shipment from you to us, and/or any product that you did not purchase from Moda, we may, without notice to you, retain and dispose of such Product(s) and/or product(s) at our discretion, and refunds or credits will not be issued for such Product(s) and/or product(s).
UK and EU residents

If you are resident in the UK or European Union, you may cancel an order at any time before your order is delivered and up to 14 days afterwards, beginning on the day after your order is delivered to you. You must also return the Products to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Products and make sure they conform to your order).

You will not have such right to cancel an order for the supply of any of the following Products:

· Customized or personalized Products
· Swimwear or lingerie with the protective or hygienic strip removed

unless such Products were faulty when delivered to you.

You may notify us of such cancellation by using our cancellation form available here or contact us at care@modaoperandi.com.

Return Process

If you would like to return an eligible Product, please use the applicable return label as provided by Moda Operandi. To request a return shipping label:


If you have a Moda Operandi account, sign in and locate the item/order under "ORDER HISTORY". Click "REQUEST RETURN" next to the Product(s) you wish to return and follow any instructions. A pop-up page will appear with the prepaid shipping label, instructions, and international commercial invoices (where applicable)


If you checked out as a guest, visit modaoperandi.com/request-return and enter the order number and email address associated with your order. Select the Product(s) you wish to return, click "REQUEST RETURN” and a link to a prepaid shipping label will be made available.


You will also receive a "Return Requested" email confirmation with a copy of the label, instructions, and international commercial invoices (where applicable) attached.


Simply affix the return label to the outside of the box. International orders must include 3 copies of the commercial invoices of the Products being returned. This is to prevent any delays with clearing international customs.


Without prejudice to your rights under applicable law, please note that our free return shipping does not apply to items returned to us from countries other than the country to where they were originally shipped, or to returns that do not use the appropriate return shipping label that we provide.


Please note that Moda Operandi may not accept liability for any Products or other goods returned to us outside our own return labels.