Our Return Policy

Moda Operandi offers complimentary return shipping on all orders within the United States for items eligible for return in accordance with this Return Policy.  Subject to certain conditions and exceptions explained below in this Return Policy, and unless otherwise expressly indicated on a Product’s detail page at the time of purchase, we are pleased to accept timely returns of certain new and unused Products, as follows:

 

  • Full Price:  Products purchased at full price are eligible for return for a full refund within 28 days from the date that the Product was delivered to you.


  • Promotions:  Products that are purchased with a Promotion are eligible for return for a full refund within 14 days from the date that the Product was delivered to you.


  • Markdowns:  Products purchased at a discount (other than with a Promotion) or on markdown are eligible for return for site credit within 14 days from the date that the Product was delivered to you.

 

  • Final Sale:  Products purchased on final sale (as further described below) are not eligible for return or a refund.  



Pre-orders placed across multiple cards will be refunded to the same cards used, regardless of the cards being removed from the site, cards expiring, or updated card information.

 

Your Products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including Moda Operandi and designer hanging tags. Other designer packaging such as belts, dust bags, authenticity cards, and leather tags should all be included where provided. If your order did not include the proper packaging please email CARE@MODAOPERANDI.COM.

 

Any returned Products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and refunds or credits will not be issued for such returns.  Refunds or credits will not be processed until the items are returned and inspected by Moda.  Refunds are generally processed within 4-6 weeks of when the returned item is received at our warehouse.

 

For international orders, the costs of shipping and any import taxes and duties paid are non-refundable. 

 

Moda Operandi monitors the number and condition of Products returned and orders cancelled by customers. Repeated returns or cancellations or violations of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Moda Operandi account or future orders being refused.

 

Shoes

Shoes must be tried on over a carpeted surface to prevent any scratches to the soles. All shoes must be returned in their original shoe box. Shoes returned without the original box, a damaged box, or marked soles may not be accepted and will be returned to you.

 

Faulty Products

Products that are received damaged or become damaged by a manufacturing fault within six (6) months of purchase are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. Moda will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.

Damaged or faulty Products will be replaced or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item. If a Product cannot be replaced or repaired, you are entitled to a full refund within the six (6) month period.

 

Product Colors

We have made every effort possible to ensure the colors are displayed as accurately as possible. Moda cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item please contact CARE@MODAOPERANDI.COM prior to placing your order.

 

Final Sale—Items Not Eligible for Return or Refund

All Products that are (i) considered Final Sale as listed below, or (ii) otherwise indicated as “final sale”, are not eligible to be returned, exchanged, or refunded, except in certain circumstances in jurisdictions where we may be required to accept returns, exchanges, or refunds by law, such as for customers in the UK and the European Union.

 

  • Fine Jewelry
  • Customized items
  • Vintage items
  • Books
  • Housewares
  • Cosmetics, Skincare, and Fragrances
  • Hosiery / Lingerie
  • Fur coats, vests, gillets, and stoles
  • Exotic leathers
  • Wedding dresses
  • Special Order Items
  • Items subject to a markdown (which does not include reductions in price solely because of a Promotion)
  • Items indicated as “final sale”

 

If you return or send to Moda any Product that is not eligible for return or refund in accordance with these Terms and Conditions (including, but not limited to items considered Final Sale), any Product that is not listed on the return authorization from Moda in respect of the respective shipment from you to us, and/or any product that you did not purchase from Moda, we may, without notice to you, retain and dispose of such Product(s) and/or product(s) at our discretion, and refunds or credits will not be issued for such Product(s) and/or product(s). 



Return Process


**Return Process: Format address as:

 

Moda Operandi Returns

C/O Radial Inc

4200 East Braden Boulevard

Easton, PA 18040

+1-917-821-8661

 

If you would like to return a Product not listed above, please use the provided return label within your original shipment. To request a replacement return shipping label:

 

  • Sign in to your Moda Operandi account and locate the item/order under Order History.

  • Click Request Return next to the Product(s) you wish to return and a pop-up page will appear with the prepaid shipping label, instructions, and international commercial invoices (where applicable)

 

You will also receive a “Return Requested” email confirmation with a copy of the label, instructions, and international commercial invoices (where applicable) attached.

 

Simply affix the return label to the outside of the box. International orders must include 3 copies of the commercial invoices of the Products being returned. This is to prevent any delays with clearing international customs.

 

Our free return shipping does not apply to items outside the country to where they were originally shipped. 

 

We prefer our Products are returned to Moda Operandi using the provided return labels to ensure the Products are protected and insured. However, you may return goods at your sole risk and expense using any safe and secured means. We do request that you contact us at CARE@MODAOPERANDI.COM regarding such returns. Please note that Moda Operandi may not accept liability for any goods returned to us outside our own return labels. Returns may be sent to the address below:

 

Moda Operandi Returns

C/O Radial Inc

4200 East Braden Boulevard

Easton, PA 18040

+1-917-821-8661