Moda Operandi insures every package against theft and accidental damage while in transit, until it is delivered to your specified address. Once the package is delivered, we are no longer responsible for your purchased goods. If you are sending this package as a gift, the person who signs for the package confirms receipt and is accountable for the merchandise. If your box is damaged upon arrival, we recommend that you refuse the delivery. Please notify Client Services at firstname.lastname@example.org, or 1 (800) 707-9898 or 1 (212) 729-0984 if you have refused a package.